FAQs
How can I contact customer support?
Our friendly customer support team is here to help! You can reach us via email at support@cozyliving.com or through our Contact Us page. We aim to respond to all inquiries within 24-48 business hours.
Do you offer discounts or promotions?
Yes! We regularly offer seasonal sales, exclusive discount codes, and special promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and offers.
What if I received a damaged or wrong item?
We sincerely apologize if this happens! Please contact our support team within 7 days of receiving your order with a photo of the damaged or incorrect item. We will arrange a replacement or full refund as quickly as possible at no extra cost to you.
Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package in real time through our shipping partner's website.
Are your products good quality?
Absolutely! At CozyNest Living, every product is carefully handpicked and quality-tested before being listed in our store. We source from trusted suppliers to ensure you receive durable, stylish, and premium-feel products that truly elevate your home.
What shipping methods are available?
We offer standard and express shipping options. Standard shipping typically takes 7-14 business days, while express shipping takes 3-5 business days. All orders are processed within 1-2 business days after payment confirmation.
How long will it take to get my package?
Delivery times vary depending on your location. Most orders arrive within 7-14 business days for standard shipping. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Do you ship internationally?
Yes! CozyNest Living ships to most countries worldwide. International shipping times may vary between 10-20 business days depending on your location and local customs processing. Any applicable customs duties or taxes are the responsibility of the customer.
What payment methods are accepted?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are secured with SSL encryption to ensure your payment information is always safe.
What is your return and refund policy?
We want you to love your purchase! If you are not completely satisfied, you may request a return within 30 days of receiving your order. Items must be unused and in their original packaging. Please contact our support team at support@cozyliving.com to initiate a return.
